Noku Maldives, a luxurious haven located in one of the world’s most stunning tropical destinations, is seeking a dedicated Reservation Executive to join their passionate and professional team. If you are looking for an opportunity to make a difference in a luxury resort environment and help provide unforgettable guest experiences, this is the role for you!
About Noku Maldives
Noku Maldives is a premier luxury resort located in the Baa Atoll, a UNESCO World Biosphere Reserve, known for its untouched natural beauty and sustainable practices. With its idyllic location surrounded by crystal-clear turquoise waters, white sandy beaches, and lush tropical vegetation, Noku Maldives offers guests an exclusive escape in paradise.
The resort features a blend of contemporary elegance and traditional Maldivian charm, with over-water villas and beachfront suites designed for the ultimate comfort. Noku Maldives offers a variety of world-class dining experiences, a tranquil wellness center, and an array of activities and excursions designed to engage and rejuvenate guests.
Noku Maldives is committed to providing exceptional guest experiences, from personalized service to extraordinary culinary offerings. The resort is not only a place of luxury but also a sanctuary for relaxation and adventure, where guests can disconnect from the world and reconnect with nature.
As part of the IHG (InterContinental Hotels Group) portfolio, Noku Maldives benefits from being a part of a globally recognized brand that is dedicated to excellence in hospitality, sustainable practices, and employee development.
Position: Reservation Executive
We are currently seeking an enthusiastic and dynamic Reservation Executive to help maintain the smooth operation of our front office and guest services. This role plays a pivotal part in ensuring that every guest who stays at Noku Maldives experiences a seamless and unforgettable journey from the moment they make their booking. As a Reservation Executive, you will be the first point of contact for prospective guests and play an integral role in creating lasting impressions.
Key Responsibilities:
As a Reservation Executive at Noku Maldives, you will have a variety of responsibilities to ensure the highest level of guest satisfaction. Some of your primary duties will include:
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Managing Reservations:
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Respond to all reservation inquiries promptly and professionally, via email, phone, or other communication channels.
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Process reservations accurately and efficiently, ensuring that all guest preferences, requirements, and special requests are noted and met.
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Update reservation systems regularly, ensuring that room availability, pricing, and rates are accurately reflected.
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Guest Interaction and Service:
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Provide guests with detailed information regarding resort facilities, available rooms, services, and special promotions.
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Assist with pre-arrival requests, including transportation arrangements, special occasions, and any bespoke guest services.
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Work closely with the front office and guest services teams to ensure that all guest needs are met before, during, and after their stay.
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Upselling and Promotions:
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Proactively upsell resort packages, upgrades, and special offers to enhance the guest experience and maximize revenue.
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Promote seasonal offers, special events, and exclusive deals to potential guests.
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Organizational Tasks:
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Manage reservation logs and guest profiles to ensure that all data is accurate and up-to-date.
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Handle guest cancellations, no-shows, and special requests in line with the resort's policies.
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Assist with the coordination of group bookings, ensuring that all logistics are managed efficiently.
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Problem-Solving:
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Address and resolve any reservation-related issues or discrepancies promptly, ensuring that guests' concerns are handled professionally and to their satisfaction.
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Manage guest complaints related to reservations and work with other departments to find effective solutions.
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Collaboration with Other Departments:
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Work closely with the sales and marketing teams to promote special offers and update the resort’s booking channels.
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Coordinate with the housekeeping and front desk teams to ensure smooth guest arrivals and departures.
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Key Requirements and Skills:
We are looking for an individual who possesses the following skills, qualities, and experience:
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Experience:
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A minimum of 1 to 2 years of experience in a similar role within the hospitality industry, preferably in a luxury resort or hotel setting.
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Previous experience in reservations, front desk, or guest services is highly desirable.
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Language Skills:
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Proficiency in English, both verbal and written, is essential.
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Proficiency in an additional language, such as Russian, French, German, or Arabic, will be an added advantage and will help you connect with a wider range of international guests.
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Communication Skills:
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Excellent communication and interpersonal skills are crucial for this role. You will need to be able to communicate effectively with both guests and colleagues to ensure that every guest receives exceptional service.
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Strong writing skills are also important, as you will be handling reservations via email and other written communications.
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Organizational Skills:
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The ability to organize and manage multiple tasks at once is critical in this fast-paced role. You will need to stay on top of guest requests, reservations, and special requirements while maintaining a calm and professional demeanor.
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Attention to Detail:
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A high level of attention to detail is essential to ensure that every guest’s booking is accurate and that their specific needs and preferences are noted. A keen eye for detail will ensure that you can provide an exceptional guest experience.
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Problem-Solving Skills:
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The ability to handle challenging situations, think critically, and resolve any issues or concerns that arise in a professional manner is essential. You will need to manage guest expectations and provide solutions in a calm and efficient manner.
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Technology Proficiency:
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Familiarity with reservation systems (e.g., Opera, Fidelio) and Microsoft Office Suite is essential. Experience with any other hospitality management software is a plus.
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The Work Environment
Working at Noku Maldives is more than just a job; it’s an opportunity to be part of a dynamic and dedicated team committed to creating memorable experiences for guests. Noku Maldives is located in a breathtakingly beautiful setting, and employees enjoy working in a serene, tranquil environment surrounded by crystal-clear waters and pristine beaches.
The work culture at Noku Maldives is centered around teamwork, mutual respect, and a shared commitment to excellence. The resort’s professional atmosphere and emphasis on personal and professional growth provide ample opportunities for advancement and development.
As part of the IHG family, you will be supported by a globally recognized brand that values its employees and provides resources to enhance their careers. Whether you’re working in reservations, front office, or guest services, you’ll be joining a team that strives to deliver the highest standards of luxury hospitality.
How to Apply
If you are an enthusiastic and highly motivated individual looking to further your career in a world-class luxury resort, we would love to hear from you. To apply for the Reservation Executive position at Noku Maldives, please follow the steps below:
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Submit your resume and any relevant certificates to noku.hr@ihg.com.
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Ensure that your resume highlights relevant experience, skills, and qualifications for the role.
We are excited to learn more about you and potentially welcome you to our exceptional team at Noku Maldives.
