Join a truly exceptional and highly sought-after luxury resort in the Maldives, where creativity, service excellence, and a free-spirited approach to hospitality come together to create unforgettable experiences. The Nautilus Maldives is looking for a Reservation Agent to become a part of our extraordinary team. If you have a passion for providing personalized service and ensuring that every guest has a seamless and memorable experience, we want to hear from you!
About The Nautilus Maldives
The Nautilus Maldives is a multi-award-winning ultra-luxury resort located in the pristine and exclusive Baa Atoll, a UNESCO Biosphere Reserve in the Maldives. This bohemian hideaway stands as a symbol of pure luxury, with a philosophy built around providing guests with a completely personalized experience. The resort features just 26 stunning beach and ocean houses and residences, each offering an intimate and private environment for its guests, ensuring that every moment spent here feels special.
The essence of The Nautilus is centered around freedom—freedom for our guests to define their own pace, engage in tailor-made experiences, and immerse themselves in a serene escape that is anything but ordinary. Whether it’s relaxing in private villas, savoring gourmet meals crafted by world-class chefs, enjoying personalized wellness treatments, or exploring the breathtaking natural beauty of the Maldives, every guest at The Nautilus is encouraged to do and be exactly as they please.
Our team plays an essential role in this unique philosophy. As a Reservation Agent, you will be at the forefront of curating these extraordinary experiences for our guests, ensuring that their stay is flawless from the moment they inquire about their booking to the time they check out.
Job Position: Reservation Agent
The Reservation Agent position at The Nautilus Maldives is an exciting opportunity for a dynamic and service-oriented individual to join our vibrant team. As a Reservation Agent, you will be the first point of contact for our potential guests, working to understand their needs and preferences, and ensuring that their reservation process is smooth and efficient.
Primary Responsibilities:
- Managing Reservations: You will be responsible for handling incoming reservations requests via email, phone, and online channels. This includes processing bookings, confirming availability, and making necessary adjustments to existing reservations.
- Providing Personalized Service: Understanding the personalized nature of The Nautilus, you will engage with guests to understand their preferences and tailor their reservations to meet their specific requirements.
- Guest Communication: Act as the first point of contact for guests inquiring about accommodation, services, and facilities, offering detailed information and ensuring a smooth booking experience.
- Handling Special Requests: You will be expected to facilitate special requests, such as room preferences, dining arrangements, and other bespoke services, ensuring that all guest expectations are met.
- Managing Inventory: Monitor room availability, pricing, and restrictions, ensuring that inventory is managed effectively to maximize occupancy and revenue while still providing guests with exceptional service.
- Collaborating with the Front Office Team: Work closely with the Front Office and Sales departments to coordinate bookings, manage special requests, and maintain communication on room status.
- Upselling & Promotion: Engage in upselling additional services, experiences, and packages that align with the guest’s interests and preferences, adding value to their stay.
- Reservation System Maintenance: Maintain up-to-date records in the reservation system, ensuring all guest information is accurate and secure.
- Handling Payments: Ensure that payments are processed accurately and securely, handling deposits, cancellations, and refunds according to the resort’s policies.
Candidate Qualifications:
- Experience: At least 2 years of experience in a reservation or customer service role within the luxury hospitality industry. Previous experience in an ultra-luxury environment is highly preferred.
- Communication Skills: Excellent written and verbal communication skills in English are essential. Proficiency in additional languages is a plus.
- Attention to Detail: You must have a keen eye for detail, ensuring that every guest’s request is handled with precision.
- Tech-Savvy: Comfortable with reservation systems, and proficient in Microsoft Office applications. Familiarity with property management systems (PMS) is an advantage.
- Customer Service Orientation: A strong passion for delivering exceptional service and anticipating the needs of our guests.
- Professional Demeanor: A polished and professional approach, with a calm and collected attitude even in high-pressure situations.
- Team Player: Ability to work collaboratively with other departments to ensure the smooth operation of the resort and delivery of exceptional service.
- Flexible and Adaptable: Must be able to work shifts, including weekends and holidays, to accommodate the needs of our guests.
Work Environment at The Nautilus Maldives
At The Nautilus Maldives, we pride ourselves on fostering a unique work environment that mirrors the free-spirited, luxury ethos of the resort. Our team is composed of dedicated professionals who share a deep passion for providing the highest level of service while maintaining a relaxed, creative, and collaborative atmosphere.
As a member of The Nautilus team, you will work alongside like-minded individuals who are passionate about what they do. Every team member is given the freedom to bring their creativity and personality to their role, allowing for a dynamic and inspiring workplace.
Located on a private island in the Maldives, the environment at The Nautilus is one of unparalleled natural beauty. The resort is a sanctuary of tranquility, where employees and guests alike can experience the soothing sounds of the ocean, breathtaking views, and a deep connection to the Maldives’ rich culture and natural wonders.
The Nautilus offers competitive salaries, service charge, and a comprehensive benefits package, ensuring that our employees are well taken care of. In addition, we provide continuous training opportunities, professional development, and access to a variety of experiences that will help you grow within the luxury hospitality industry.
How to Apply
If you are passionate about hospitality and believe you have what it takes to be part of an extraordinary team, we would love to hear from you. Please submit your CV along with a recent photograph to careers@thenautilusmaldives.com.
Application Deadline: 22nd March 2025.
Take the next step in your career and join a team that values creativity, service excellence, and a passion for ultra-luxury hospitality. At The Nautilus Maldives, your work will matter, and your impact will be lasting. We look forward to receiving your application!
