Baros Maldives, an iconic and distinguished name in the world of luxury hospitality, is offering an exceptional career opportunity for highly motivated individuals. As one of the most celebrated resorts in the Maldives, Baros has long been known for its blend of local values, exceptional guest experiences, and a deep commitment to innovative hospitality. We are currently seeking a Guest Service Agent to join our legendary team.
About Baros Maldives
Baros Maldives is a five-star resort located in the North Malé Atoll, only 25 minutes by speedboat from Malé International Airport. With a history that spans decades, Baros is not just a resort, but an institution in the Maldivian hospitality landscape. The resort is renowned for its dedication to providing guests with an authentic and personalized experience.
The resort features 75 elegant and spacious villas, each offering either beachfront or overwater accommodations that provide panoramic views of the turquoise Indian Ocean. Baros Maldives is also famous for its lush tropical surroundings, pristine coral reefs, and world-class dining experiences. Guests are invited to unwind and indulge in various activities, from relaxing spa treatments at the luxurious spa to exploring the vibrant marine life with world-class diving and water sports.
At Baros, we uphold the highest standards of service, with an emphasis on creating a personalized experience that reflects the resort's heritage and the warmth of Maldivian hospitality. The exceptional team at Baros is dedicated to ensuring that every guest leaves with unforgettable memories.
Position: Guest Service Agent
We are currently seeking an enthusiastic Guest Service Agent to become part of our dedicated team at Baros Maldives. As the first point of contact for guests, this position plays a crucial role in ensuring a seamless and memorable guest experience.
Key Responsibilities:
As a Guest Service Agent, you will be responsible for a wide range of duties designed to create a positive and personalized experience for each guest. These responsibilities include, but are not limited to:
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Guest Check-In and Check-Out:
You will manage the check-in and check-out processes efficiently and professionally, ensuring that guests feel welcomed and valued from the moment they arrive. This includes verifying guest information, explaining resort amenities, and ensuring all details are correct for a smooth departure. -
Guest Inquiries:
Acting as the primary point of contact for all guest inquiries, you will provide information on resort services, dining options, activities, and excursions. You will be expected to answer questions in a timely and knowledgeable manner while embodying Baros' commitment to personalized service. -
Handling Requests and Concerns:
You will address guest requests, complaints, and concerns promptly, using your problem-solving skills to ensure guest satisfaction. Whether it's arranging special amenities, handling room preferences, or coordinating transportation, you will ensure that all needs are met with a "can-do" attitude. -
Collaborating with Team Members:
As a part of the team, you will work closely with various departments, including housekeeping, maintenance, and the front office, to coordinate guest requests and ensure smooth operations. Your flexibility and ability to work in a team-oriented environment will be key to delivering seamless guest service. -
Guest Experiences and Activities:
You will also be involved in promoting resort activities, excursions, and special events. By being proactive, you will help guests plan their experiences on the island, offering personalized recommendations for excursions, spa treatments, and dining experiences. -
Maintaining Records:
You will ensure that guest records are accurately maintained, including billing information, guest preferences, and special requests. Attention to detail is essential in this role to ensure that guest history is kept up-to-date and that the resort’s systems are accurate. -
Health & Safety Procedures:
You will play an important role in ensuring that Baros' health and safety protocols are followed. This includes following hygiene standards, emergency procedures, and ensuring that all guest interactions adhere to the resort's safety guidelines.
Ideal Candidate Profile
We are looking for a Guest Service Agent who is passionate about hospitality and eager to deliver memorable experiences for every guest. The ideal candidate will have the following qualifications and attributes:
Qualifications:
- A minimum of 1 year of experience in a similar guest-facing role, preferably in a luxury resort or high-end hospitality setting.
- Luxury resort experience is highly desirable and will be considered an added advantage.
- Strong proficiency in English, both written and spoken. Additional languages are a plus, particularly those commonly spoken by international guests.
- A positive and motivated attitude with a desire to go above and beyond in meeting guests' needs.
- Ability to maintain a high standard of grooming and professionalism at all times, in keeping with Baros' luxury standards.
- Multicultural adaptability: Comfortable working in a small, diverse environment with team members and guests from all over the world.
Key Attributes:
- A "can-do" attitude, with a focus on exceeding guest expectations and delivering service with a smile.
- Strong interpersonal skills and the ability to communicate effectively with guests and team members.
- Team player: Ability to collaborate across departments to achieve guest satisfaction and contribute to the overall success of the resort.
- Problem-solving skills: Capable of thinking on your feet and providing solutions to guest issues quickly and efficiently.
- Flexibility to work various shifts, including weekends and holidays, to ensure that guest needs are always met.
Why Baros Maldives?
Working at Baros Maldives means becoming part of a legendary team with a shared vision of delivering the finest service in one of the most sought-after destinations in the world. The resort offers an enriching and supportive work environment, where employees are encouraged to develop their skills and grow within the organization.
With a diverse and multicultural workforce, Baros Maldives fosters a family-like atmosphere where each team member is valued. We take great pride in our ability to create personalized experiences for our guests, and we want each employee to feel empowered to contribute to this mission.
In addition to a competitive salary, we offer a comprehensive benefits package, including accommodation, meals, and access to various recreational activities within the resort. As an employee of Baros Maldives, you will also have opportunities to participate in training and professional development programs, further enhancing your skills and career.
How to Apply
If you are ready to take the next step in your career and contribute to the legacy of excellence at Baros Maldives, we invite you to apply for the Guest Service Agent position today.
To apply:
- Email your updated CV and supporting documents to careers@baros.com.
- Alternatively, you can scan the QR code below to apply through the Universal Resort Job Portal.
We look forward to receiving your application and welcoming you to our outstanding team!
