Are you looking for a unique opportunity to work in a world-class luxury resort? Do you want to be part of a team that values individuality, independence, and excellence? Finolhu Baa Atoll Maldives is looking for a dedicated and passionate Reservations Agent to join our dynamic reservations team.
This is your chance to work in one of the most breathtaking destinations in the Maldives, where luxury meets adventure, and every day brings new opportunities to grow, learn, and create unforgettable guest experiences.
About Finolhu Baa Atoll Maldives
Nestled in the stunning Baa Atoll, Finolhu Maldives is a five-star luxury resort that offers a perfect blend of Maldivian charm and modern elegance. Our resort is part of the prestigious Seaside Collection, a renowned international hotel group known for its commitment to excellence, sustainability, and unique guest experiences.
Finolhu is more than just a luxury retreat—it is a place where guests escape the ordinary and step into a world of adventure, relaxation, and indulgence. The resort features:
- Overwater and beach villas with stunning ocean views.
- World-class dining experiences, featuring international cuisine and fresh seafood.
- A luxury spa offering rejuvenating treatments.
- Vibrant entertainment and recreational activities, including water sports, yoga, and cultural events.
- A commitment to sustainability, with eco-friendly initiatives that protect the Maldives' natural beauty.
At Finolhu, we believe in creating memorable experiences that make guests feel truly special. If you share our passion for hospitality and excellence, we invite you to be part of our journey.
Job Opportunity: Reservations Agent (Female Preferred)
We are seeking a highly motivated and detail-oriented Reservations Agent to join our reservations team. This role is essential in ensuring a seamless booking experience for our guests, from the first inquiry to the final confirmation.
As a Reservations Agent, you will be the first point of contact for guests planning their dream vacation at Finolhu. You will provide exceptional service, accurate information, and efficient booking assistance while maintaining the highest standards of professionalism.
Key Responsibilities
- Handle guest reservations through various communication channels, including phone, email, and online booking platforms.
- Provide detailed information about Finolhu’s accommodations, amenities, and experiences to assist guests in making informed booking decisions.
- Maintain accurate records of reservations and guest preferences in the PMS system.
- Coordinate with other departments, including front office and sales, to ensure smooth check-in experiences.
- Process modifications, cancellations, and special requests efficiently and professionally.
- Ensure compliance with Luxury Quality Assurance (LQA) standards for reservations.
- Prepare daily and monthly reservation reports and assist in revenue management tasks.
- Stay updated on current promotions, seasonal offers, and resort policies to provide the best recommendations to guests.
- Offer exceptional customer service by addressing guest inquiries and concerns with professionalism and empathy.
Key Competencies & Qualifications
To excel in this role, candidates should have the following qualifications and skills:
✔ Experience: 1-2 years of experience in hotel reservations, ideally in a 5-star or ultra-luxury resort in the Maldives.
✔ Language Skills: Excellent English communication skills (verbal and written). Additional languages are a plus.
✔ Technical Skills:
- Proficiency in Microsoft Excel and MS Word for preparing reports.
- Working experience with Property Management Systems (PMS) is required.
- Familiarity with Protel PMS is a major advantage, but training will be provided if needed.
✔ Attention to Detail: Ability to handle multiple reservations simultaneously while maintaining accuracy.
✔ Customer Service Excellence: A friendly, professional attitude with strong problem-solving skills.
✔ Adaptability: Willingness to learn, adapt, and grow in a fast-paced luxury hospitality environment.
✔ LQA Standards Knowledge: Familiarity with Luxury Quality Assurance (LQA) standards for reservations is an added advantage.
Why Choose a Career at Finolhu Maldives?
At Finolhu, we believe in empowering our team members with a work environment that encourages creativity, independence, and professional growth. By joining us, you will:
- Be part of an international luxury hotel brand with global recognition.
- Work in a paradise-like environment, surrounded by turquoise waters and breathtaking scenery.
- Gain valuable experience working in one of the world’s top travel destinations.
- Receive training and career development opportunities to enhance your skills and grow within the company.
- Work with a team of passionate hospitality professionals dedicated to excellence.
How to Apply
If you’re ready to start your career at Finolhu Baa Atoll Maldives, don’t wait! Apply today by sending your CV and Cover Letter to:
📩 Email: careers@finolhu.mv
🔗 Visit Our Website: www.finolhu.com
🔗 Explore Seaside Collection: www.seaside-collection.com
Only shortlisted candidates will be contacted.
Start Your Journey with Finolhu Maldives Today!
This is more than just a job—it’s an opportunity to be part of something extraordinary. If you are passionate about hospitality, enjoy working in a luxury setting, and want to be part of an award-winning resort, Finolhu is the perfect place for you. Apply now and take the first step toward a fulfilling career in paradise!
