Are you a passionate hospitality professional looking to elevate your career in a luxury resort environment? THE OZEN COLLECTION, an award-winning hospitality brand under Atmosphere Core, is seeking a dedicated Guest Service Manager to join our team. This is an exceptional opportunity to work in one of the most prestigious resort destinations, where refined elegance meets unparalleled guest experiences.
About THE OZEN COLLECTION
THE OZEN COLLECTION is a leading name in the world of ultra-luxury hospitality, offering exquisite stays in some of the most breathtaking locations. Known for its personalized service, unique experiences, and world-class amenities, the brand has established itself as a benchmark for excellence in the Maldives and beyond.
As part of Atmosphere Core, a globally recognized hospitality group, THE OZEN COLLECTION fosters a work culture that emphasizes professional growth, innovation, and work-life balance. Employees—fondly known as OZENERS—are provided with an enriching environment where they can thrive, contribute meaningfully, and advance their careers in the ever-evolving luxury hospitality industry.
With an unwavering commitment to sustainability and cultural authenticity, THE OZEN COLLECTION is redefining luxury by seamlessly blending modern sophistication with the natural beauty of the Maldives.
Join Us as a Guest Service Manager
We are seeking an experienced and motivated Guest Service Manager to lead our front office team. This role requires a dynamic professional who excels in delivering world-class hospitality, ensuring smooth operations, and creating memorable experiences for high-profile guests.
If you have the passion, expertise, and leadership skills to thrive in a luxury resort setting, this opportunity is for you.
Key Responsibilities
As the Guest Service Manager, you will play a pivotal role in delivering exceptional guest experiences while managing the front office operations seamlessly. Your responsibilities will include:
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Guest Relations & Service Excellence
- Oversee guest service operations, ensuring a warm and professional welcome for all visitors.
- Anticipate guest needs and exceed expectations through personalized services.
- Handle high-profile guest movements with a focus on quality, discretion, and luxury service.
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Front Office Leadership & Team Management
- Lead, train, and mentor the front office team, fostering a culture of excellence and teamwork.
- Ensure all team members adhere to resort standards and deliver service that aligns with brand expectations.
- Maintain a strong presence in guest areas, assisting with inquiries and providing hands-on support when needed.
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Operational Efficiency
- Supervise check-in and check-out procedures, ensuring efficiency and guest satisfaction.
- Implement and maintain hotel management systems (Opera preferred) to optimize front office operations.
- Collaborate with different departments (housekeeping, F&B, reservations) to ensure seamless service delivery.
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Crisis & Complaint Management
- Handle guest concerns and resolve issues swiftly, maintaining a positive brand image.
- Implement preventive measures to avoid service-related challenges.
- Ensure safety protocols are followed, enhancing guest security and satisfaction.
Required Qualifications & Skills
To excel in this role, candidates should meet the following criteria:
✅ Educational Background
- A bachelor’s degree in hospitality, hotel management, or a related field.
✅ Work Experience
- 5-7 years of proven experience in a Front Office or Guest Service role at a 5-star luxury resort or hotel.
- Previous experience with an international hotel brand is preferred.
- Prior experience working in the Maldives is a significant advantage.
✅ Key Skills & Competencies
- Strong leadership and interpersonal skills to inspire and manage a diverse team.
- Excellent communication skills with a guest-centric mindset.
- Proficiency in English and Russian (additional languages will be an advantage).
- Ability to handle high-pressure situations with professionalism and poise.
- Expertise in hotel management systems (Opera preferred) and Microsoft Office.
- Adaptability to a multicultural work environment and fast-paced luxury hospitality operations.
Why Join THE OZEN COLLECTION?
A Prestigious Luxury Brand: Be part of an award-winning hospitality group that sets the standard for luxury and service excellence in the Maldives and beyond.
An Unparalleled Work Environment: Experience the beauty of the Maldives while working in a highly professional, growth-oriented, and employee-centric culture.
Professional Growth Opportunities: As part of Atmosphere Core, we offer structured career progression, training, and continuous development programs to enhance your skills and expertise.
Competitive Compensation & Benefits: We offer attractive salary packages, employee perks, and a range of benefits that ensure job satisfaction and work-life balance.
How to Apply
If you have what it takes to deliver world-class hospitality in a luxury resort setting, we invite you to apply for the Guest Service Manager position at THE OZEN COLLECTION.
📩 Submit your application by sending an updated curriculum vitae and supporting documents to:
📧 careers@ozen-maadhoo.com
⏳ Application Deadline: 18 February 2025
📢 Only shortlisted candidates will be contacted for further assessments.
