Located on a pristine coral cay in the North Maalhosmadulu (Raa) Atoll, Dhigali Island is the epitome of Maldivian beauty, offering breathtaking views of crystal-clear waters, white sandy beaches, and lush tropical landscapes. Dhigali Maldives invites passionate, talented individuals to join our team and become a part of a family committed to delivering exceptional experiences and sustainable luxury.
Current Vacancy: Front Office Supervisor (Arabic and French Speaking)
About Dhigali Maldives
Dhigali Maldives is a luxury resort nestled in one of the most stunning corners of the Maldives. Our resort offers a serene escape, where nature meets sophistication. With its pristine beaches, vibrant marine life, and exclusive over-water and beach villas, Dhigali Maldives is designed to provide the ultimate retreat for guests looking for privacy, relaxation, and adventure.
Our commitment to excellence is reflected in the world-class facilities and exceptional service that we offer. From spacious and elegantly designed accommodations to a variety of dining options, spa treatments, and immersive guest experiences, Dhigali Maldives is a sanctuary where every moment is extraordinary.
Situated in the North Maalhosmadulu Atoll, Dhigali Maldives is easily accessible while maintaining a secluded atmosphere. The resort is dedicated to preserving the beauty of its natural surroundings through sustainable practices and eco-friendly initiatives, ensuring that our guests can enjoy the beauty of the Maldives without compromising its future.
Position Overview: Front Office Supervisor (Arabic and French Speaking)
As a Front Office Supervisor at Dhigali Maldives, you will be an integral part of the team, ensuring the smooth and efficient operation of the front office and providing an exceptional guest experience. You will oversee day-to-day activities, guide the front office team, and ensure that all guest interactions are handled with professionalism, care, and a commitment to excellence. Your ability to speak multiple languages, including English, Arabic, and French, will be a key asset in delivering personalized service to our diverse clientele.
Key Responsibilities
- Guest Experience Management: Ensure all guest arrivals, departures, and in-house services are handled efficiently and in a manner that exceeds expectations. Provide assistance with guest inquiries, requests, and reservations, maintaining a high standard of hospitality.
- Team Leadership: Supervise and guide the front office team to ensure that operations are running smoothly. Provide training, support, and feedback to ensure a high-performing team.
- Operational Excellence: Monitor and manage the daily operations of the front office, including guest check-ins, check-outs, room assignments, and billing. Ensure that all tasks are completed in a timely and accurate manner.
- Communication: Effectively communicate with guests, colleagues, and other departments to ensure seamless operations and guest satisfaction.
- Multilingual Support: Utilize your proficiency in English, Arabic, and French to provide exceptional service to our international guests, addressing their needs in their preferred language.
- Guest Satisfaction: Handle guest complaints or issues with professionalism, ensuring that problems are resolved promptly and satisfactorily.
- Administrative Duties: Ensure that all administrative tasks related to front office operations are completed accurately, including managing guest accounts, filing, and maintaining records.
Knowledge & Competencies
The ideal candidate for the Front Office Supervisor position at Dhigali Maldives will possess the following qualities:
- Enthusiasm and Motivation: You should be self-motivated and enthusiastic about delivering the best guest experiences. A positive attitude and passion for hospitality are essential for this role.
- Strong Interpersonal Skills: Excellent communication and interpersonal skills are key to building rapport with guests and fellow team members.
- Attention to Detail: A meticulous eye for detail is crucial to ensuring the smooth running of the front office and providing a memorable guest experience.
- Multilingual Fluency: Ability to read, write, and speak English, Arabic, and French is a must for communicating effectively with guests from diverse backgrounds.
- Cultural Sensitivity: Understanding and respecting the different cultures of our international guests, ensuring that all interactions are handled with professionalism and care.
- Problem Solving Skills: You should be capable of handling unexpected situations, addressing complaints or issues with poise and ensuring that solutions are delivered efficiently.
Qualifications & Experience
- Proven experience as a Front Office Supervisor or in a similar guest-facing role, preferably within a luxury resort or hospitality setting.
- Suitable vocational trade qualifications (e.g., Hotel Management or Front Office Management) would be preferred.
- Fluency in English, Arabic, and French is essential, as this role requires communication with a wide range of international guests.
- Strong Leadership Skills: Proven experience in leading and managing a team, with the ability to motivate and guide staff to ensure operational efficiency and excellent service.
- Experience in a Maldives resort setting is highly preferred due to the unique demands and operations of luxury island resorts.
- Computer Literacy: Proficiency in using hotel management software and general office software (MS Office, etc.).
How to Apply
If you are passionate about delivering exceptional service in one of the most beautiful destinations in the world, we would love to hear from you. Interested candidates are invited to apply for the Front Office Supervisor position by:
- Scanning the QR Code to apply via the Universal Careers Portal
- Emailing your resume and cover letter to careers@dhigali.com
Application Deadline: 20th February 2025
Dhigali Maldives is looking for a dynamic individual to join its team and contribute to the continued success of the resort. If you are ready to embark on a rewarding career in hospitality and make a lasting impact on guest experiences, apply today.
