Are you passionate about delivering exceptional guest experiences? Do you thrive in a dynamic environment where attention to detail and teamwork are paramount? Coco Collection, an authentically Maldivian hotel company, invites talented and dedicated individuals to join its team as a Reservations Supervisor.
About Coco Collection
Coco Collection is a premier hospitality brand that epitomizes the spirit of the Maldives. With an unwavering commitment to sustainability and luxury, our properties blend Maldivian heritage with world-class service, creating an unparalleled guest experience. From private overwater villas to bespoke dining under the stars, Coco Collection curates moments that resonate with our guests long after their stay.
Nestled amidst turquoise waters and white sandy beaches, our resorts are sanctuaries of tranquility and indulgence. At Coco Collection, we pride ourselves on fostering a culture of warmth and excellence, empowering our team members to create unforgettable memories for our guests.
Position Overview: Reservations Supervisor
As a Reservations Supervisor, you will play a pivotal role in ensuring the seamless operation of the reservations department. This is a unique opportunity to maximize revenue potential while enhancing guest satisfaction. Working closely with the Reservations Manager, you will be instrumental in driving team performance, maintaining operational accuracy, and ensuring adherence to company standards.
Key Responsibilities:
- Oversee daily operations of the reservations department to ensure accuracy and efficiency.
- Support the Reservations Manager by implementing and adhering to Standard Operating Procedures (SOPs).
- Train and coach Reservations Agents to enhance their skills and productivity.
- Regularly review room availability and pricing strategies to optimize revenue opportunities.
- Implement upselling and cross-selling initiatives to boost overall profitability.
- Conduct arrival quality checks and coordinate with relevant departments to meet guest expectations.
- Utilize Opera PMS, SynXis, and Lighthouse systems to manage reservations effectively.
- Maintain communication standards and ensure compliance with Leading Quality Assurance (LQA) guidelines for reservations.
Qualifications and Requirements
To excel in this role, candidates should meet the following criteria:
Educational Background:
- Minimum of a college diploma or bachelor’s degree in hospitality, tourism, or a related field.
Experience:
- At least 2 years of experience in a supervisory role within reservations, preferably with upscale or luxury hotel brands.
- Familiarity with room inventory management, revenue strategies, and reservation processes.
- Experience in the Maldives or similar luxury destinations is an added advantage.
Skills and Attributes:
- Proficiency in Opera PMS, SynXis, Lighthouse, or similar reservation systems.
- Fluency in English (spoken and written); additional languages such as Russian, German, or Arabic are a plus.
- Strong leadership, communication, and interpersonal skills.
- High attention to detail and organizational ability.
- Solution-oriented with excellent problem-solving and decision-making capabilities.
- Flexible and committed to working weekends, holidays, and varied shifts as required.
Why Work with Coco Collection?
A Culture of Excellence: At Coco Collection, we value innovation, teamwork, and a guest-centric approach. Our team members are supported with professional development opportunities and a nurturing work environment.
Unmatched Location: Working on a stunning Maldivian resort means being surrounded by natural beauty every day. From the vibrant marine life to the tranquil beaches, this is more than just a job—it’s a lifestyle.
Competitive Benefits:
- Competitive salary package.
- On-site staff accommodation and meals.
- Opportunities for growth and career advancement within a globally recognized hospitality brand.
How to Apply
If you meet the qualifications and are ready to embark on an exciting career journey with Coco Collection, we invite you to apply today.
📧 Submit Your Application: Send your CV to careers@cococollection.com
📌 Application Deadline: 21st January 2025
Note: Only shortlisted candidates will be contacted for further steps in the recruitment process.
About Coco Collection’s Vision and Mission
At Coco Collection, we strive to reconnect our guests with nature and themselves. Our properties embrace sustainable practices while delivering exceptional luxury, making us a leader in eco-conscious hospitality. Our vision is rooted in creating long-lasting memories through heartfelt service and authentic experiences.
Join us, and be part of a team that values innovation, excellence, and the art of true Maldivian hospitality.
