Join the Team at Pulse Hotels & Resorts as an E-Commerce Manager
Pulse Hotels & Resorts, a global leader in hospitality development, is renowned for its innovative approach to resort management and exceptional guest experiences. With a commitment to redefining luxury and creating unforgettable memories, we operate some of the most prestigious resorts in the Maldives.
We are seeking an experienced and results-driven E-Commerce Manager to oversee the online revenue streams of our portfolio of resorts. This is a pivotal role that blends strategic planning, digital marketing expertise, and exceptional operational skills. If you are passionate about shaping the future of luxury hospitality in the digital space, we invite you to join our dynamic team.
Position Overview
Location: Malé, Maldives
Position: E-Commerce Manager
The E-Commerce Manager will implement long-term strategies to maximize online revenue across multiple platforms. You will work closely with various teams to ensure a seamless customer experience, optimize channel performance, and align the digital strategy with broader sales and marketing objectives.
Responsibilities
- Execute the hotel’s long-term E-Commerce strategy in line with corporate brand guidelines across brand websites, Online Travel Agencies (OTA), and Global Distribution Systems (GDS).
- Collaborate with the Head of Revenue and E-Commerce to implement Standard Operating Procedures (SOPs) that optimize channel potential and enhance performance.
- Partner with the Digital Marketing team to maintain and optimize the website booking process, ensuring functionality and user-friendliness.
- Align Digital Marketing and Public Relations (PR) activities with the overarching E-Commerce strategy to achieve consistent branding and messaging across platforms.
- Develop and manage strategies for OTAs, including managing commercial terms, content updates, billing procedures, and tracking performance metrics.
- Oversee the setup and maintenance of property management systems (PMS) and channel management tools, including training reservation teams on updates and usage.
- Collaborate with the Director of Sales (DOS) to synchronize online and offline pricing and promotion strategies, ensuring optimal revenue generation.
Qualifications
- Proven experience in E-Commerce, Digital Marketing, or Revenue Management within the hospitality industry.
- Familiarity with OTA extranets, SynXis CRS, Opera, MAESTRO, OTA Insights, SiteMinder, and TravelClick.
- Prior experience with OTAs or digital platforms is an advantage.
- Strong business acumen with a commercially driven mindset.
- Excellent relationship-building skills to foster collaboration across internal teams and external partners.
- Exceptional listening and problem-solving abilities, with the foresight to anticipate business needs.
- Ability to work proactively and independently under pressure while maintaining a high level of professionalism.
- Commitment to client service, taking ownership of tasks beyond direct responsibilities.
Why Join Pulse Hotels & Resorts?
At Pulse Hotels & Resorts, we believe in delivering unparalleled experiences, not just for our guests but also for our team members. By joining our family, you’ll become part of a visionary company that values innovation, creativity, and collaboration.
About Pulse Hotels & Resorts
Pulse Hotels & Resorts operates some of the most sought-after resorts in the Maldives, known for their stunning locations, sustainable practices, and exceptional guest services. Each resort is a sanctuary of luxury, blending contemporary design with the natural beauty of its surroundings.
Our properties reflect our mission to create memorable moments for our guests by combining unique locations, thoughtful hospitality, and innovative experiences. From overwater villas to serene beachfront retreats, our resorts are designed to immerse guests in the breathtaking beauty of the Maldives.
Why Work in the Maldives?
The Maldives is a dream destination for many, with its turquoise lagoons, pristine white-sand beaches, and vibrant marine life. Living and working here offers an unparalleled opportunity to be part of a thriving hospitality industry while enjoying the serene island lifestyle. As part of Pulse Hotels & Resorts, you’ll not only contribute to the success of world-class resorts but also have the chance to grow professionally in a supportive and dynamic environment.
What We Offer
- Competitive salary and comprehensive benefits package.
- Opportunities for professional growth and career advancement.
- Access to training and development programs to enhance your skills.
- A collaborative and inclusive work culture that values innovation and quality.
- The chance to be part of a forward-thinking company shaping the future of luxury hospitality.
Application Process
📧 Email Your Application: Send your detailed CV, cover letter, and any relevant certifications to talent@pulseresorts.com.
📌 Application Deadline: 20th January 2025.
⚠️ Note: Only shortlisted candidates will be contacted for the next steps in the recruitment process.
Pulse Hotels & Resorts: Shaping the Future of Luxury Hospitality
At Pulse Hotels & Resorts, we are more than just a hospitality brand; we are innovators, creators, and dreamers. Our properties redefine luxury by offering guests a unique blend of modern amenities and natural beauty. Join us in our mission to create unforgettable experiences and build a legacy of excellence in the global hospitality industry.
