Ooredoo Maldives, a leading telecommunications provider in the Maldives, has partnered with the Maldives Hajj Corporation to launch a modern contact centre aimed at improving customer service for Hajj and Umrah pilgrims. This collaboration marks a significant step in leveraging technology to address the unique challenges faced by the organization during peak pilgrimage seasons.
Transforming Customer Service with Technology
The newly launched contact centre is powered by Ooredoo Maldives’ state-of-the-art Tier III-compliant Data Center. This technology aims to resolve common operational challenges, such as high call volumes, limited IT resources, and reliance on outdated communication systems. By incorporating advanced features like call queuing, skill-based routing, real-time monitoring, and call recording, the solution empowers Maldives Hajj Corporation to handle inquiries efficiently while maintaining high service quality.
The system’s cloud-based design ensures maximum uptime, robust security, and the flexibility to scale with future needs. Its compatibility with customer relationship management (CRM) platforms offers room for seamless integration, enabling the corporation to enhance its service capabilities further.
Benefits for Pilgrims
For pilgrims seeking assistance, the upgraded contact centre provides a faster and more reliable way to connect with the Maldives Hajj Corporation. The system is designed to ensure every query is addressed efficiently, reducing wait times and improving overall customer satisfaction. By using technology to streamline operations, the corporation can dedicate more resources to serving pilgrims effectively during critical periods.
Leadership Insights on the Initiative
Ooredoo Maldives’ Managing Director and CEO, Khalid Hassan M. A. Al Hamadi, shared his perspective on the partnership, stating, “This contact centre solution was developed with a deep understanding of the operational needs of Maldives Hajj Corporation. It reflects our commitment to delivering tailored, future-ready technology solutions that enable better customer experiences.”
Rajesh Mehta, Chief Business Officer at Ooredoo Maldives, emphasized the broader impact of the initiative, saying, “This solution is a testament to how technology can address critical challenges, ensuring organizations can respond swiftly to customer needs. It reinforces our dedication to empowering businesses with reliable and efficient tools.”
Speaking on behalf of the Maldives Hajj Corporation, Managing Director Mohamed Shakeel highlighted the positive impact of the contact centre. “This initiative significantly improves our ability to manage inquiries from pilgrims. It represents a vital step in our efforts to enhance service delivery and support the community. Partnering with Ooredoo Maldives allows us to adopt technology that aligns with our mission of serving the people.”A Vision for the Future
This partnership illustrates the growing role of technology in transforming how organizations serve their communities. By implementing innovative solutions, businesses like Ooredoo Maldives are enabling institutions such as the Maldives Hajj Corporation to scale their operations while maintaining a focus on service excellence.
With a robust and scalable foundation, this contact centre not only meets today’s needs but also positions the Maldives Hajj Corporation to adapt to future demands. By bridging technology with customer service, this initiative showcases how advancements in telecommunications can enhance the overall experience for those seeking vital services.
